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Conflict Management Level 2 Award

The Level 2 Award in Conflict Management helps staff to avoid and manage conflict within their work environment.

This training course has been designed and created with conflict management specialists in the licensed retail sector to help people recognize incidents of workplace violence.

What do I learn?
The qualification enables candidates to understand the responsibilities of employers and employees in relation to incidents of workplace violence under the Health & Safety at Work Act 1974.

Such incidents can range from the relatively minor problems of people causing a nuisance, such as unacceptable levels of swearing, to serious incidents involving physical abuse and damage to property. The qualification is designed for people working in an environment where conflict may arise.

This course helps you to understand:
• what is meant by the terms 'risk' and 'hazard'
• the causes of workplace violence
• how to identify and reduce hazards through risk assessment
• why and how conflict situations can arise
• how to deal with conflict when it has arisen
• the law in relation to self-defence victim support
• the importance of reporting and recording incidents of workplace violence

Learning activities include lectures, role plays, practical sessions and group work. It is delivered in one day and includes a short multiple-choice examination. A comprehensive handbook presented in an easy-to-follow format supports the qualification and covers all the information needed for this exam.
What do I gain?
On successful completion of the course you will have the necessary skills to handle conflict in the workplace.

The qualification awarded is the Level 2 Certificate in Conflict Management, and it will enhance your communication skills, improve self confidence and your ability to deal with conflict.
What do I need?
No prior qualifications required.
What do I gain?
On successful completion of the course you will be able to further enhance your skills and employability by also enrolling on a Door Supervision Level 2 and subsequently apply for an SIA licence.
What else do I need to know?
In order to pass, candidates must answer correctly 23 out of the 30 examination questions.
Conflict Management Level 2 Award NEWS
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