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Retail Level 2 Intermediate Apprenticeship

This Level 2 retail apprenticeship will provide you with the skills and experience you need to progress within the retail sector.

It’s a good foundation for a wide variety of job roles within retail including sales assistants, customer service assistants and stockroom assistants, as well as more specialised roles such as beauty consultants.

What do I learn?
You cover the City & Guilds Level 2 Certificate in Retail Knowledge, which includes units such as:
• understanding customer service in the retail sector
• understanding the retail selling process
• understanding how individuals and teams contribute to the effectiveness of a retail business
• understanding how a retail business maintains health and safety on its premises

You also cover the City & Guilds Level 2 Certificate in Retail Skills, which has the following core unit:
• work effectively in your retail team

You then choose optional units a wide selection which includes:
• monitor and help improve food safety in a retail environment
• process payments for purchases in a retail environment
• assemble retail products in customer's home/workplace
• put visual merchandising displays together
• promote beauty products to retail customers
• develop productive working relationships with colleagues
• allocate and check work in your team.

In addition, you study:
• functional skills in English and maths
• employer rights and responsibilities (ERR)
• personal listening and thinking skills

Formal assessment is through assignments, projects, presentations and practical assessments which are set at regular intervals throughout the course, and you receive regular feedback. English and maths are assessed by an external exam and portfolio work.

You learn the theory elements through directed study and one-to-one drop-in sessions with your assessor. Practical sessions are included.

You also work on your functional skills, ERR and personal listening and thinking skills as part of this learning.
What do I gain?
You improve the wider skills vital for success in further study or employment including self-confidence, speaking in front of others, teamwork, taking responsibility and managing your time.

By the end of the course you will have benefited from a valuable insight into future careers open to you.
What do I need?
You need to be employed in a retail setting for a minimum of 30 hours a week. Although there are no formal entry requirements for this apprenticeship, upon application you will be invited in for an interview and initial assessment to see if the course is right for you.
What do I gain?
On successful completion, you can progress to courses in a variety of areas and levels, including the Retail Level 3 Advanced Apprenticeship.

At the end of your apprenticeship you may progress onto career roles such as:

• sales assistant
• stockroom assistant
• customer services assistant

case study

Verah Achieng – Foundation Degree in Business and Enterprise

When Verah Achieng moved from Germany to the UK in 2014, she had set her mind on improving her career prospects. Fast forward two years, and she is on track to get a qualification that could change her life.
Verah was working at Oxfordshire County Council as specialist customer service adviser for the Social Work team. She was keen to develop a career in charity management when a colleague, who was studying at City of Oxford College, part of Activate Learning, recommended the college to her. ‘The city centre campus is just around the corner from my workplace and it is really convenient. I just popped over one day at lunchbreak. The receptionist was friendly and introduced me to staff in the business department, so I could talk to them about the courses that I was interested in and how they fitted with my plans.’
Verah chose to enrol on to the Foundation Degree in Business and Enterprise, because it would help her gain a qualification to further her career in her chosen field, whilst fitting around her current job commitments: ‘I want to be a manager in a charitable organisation. The Foundation Degree in Business and Enterprise helped me gain an understanding of how businesses are formed and run, expanding my knowledge of leadership styles and of the context beyond the operational figures. This programme equipped me really well for my future career, especially in terms of leadership skills, creativity skills and skills auditing, learning to identifying your own skills, and how best to put all these in use. And because it’s a higher education programme, I also benefitted from a range of facilities available at Oxford Brookes University, such as the library.’
Vera is set to get her qualification in 2017 and has exciting plans to develop her future career in the field of international non-profit management: ‘I want to work for an organisation such as Oxfam, managing the delivery of aid programmes in the field. Further down the line, I want to run my own business.’
‘Studying at City of Oxford College has given me more experience and knowledge to help turn my dreams into a reality. I would say to anyone thinking about studying for a qualification to go for it, as long as they can make it fit with their commitments. It is a great opportunity to build yourself and invest in your future.’
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